Issues with one of our products?
Is it not enough to solve the problem?
Via Carlo Goldoni, 70
00042 Anzio (Rm) Italy
warehouse: Mon-Fri 8.30-12.30 e 13.00 – 16.00
Our qualified technical staff will verify the warranty conditions and the type of problem.
INTAV shall guarantee the new products bought from INTAV or from an authorised dealer against defects in material or workmanship for a period of 24 months starting from the shipping date as reported on the certificate.
The period of validity of the guarantee shall be automatically extended until the 26 months to recover any storage or fitting-out periods.
If the automatic extension is insufficient to ensure the full period of guarantee for the final Client (24 months) the relevance entrance into effect shall be requested by the proper coupon annexed to the certificate to be delivered to INTAV under the care of the Client Company within one year from the delivery date of the product.
During the warranty period, INTAV will repair or replace faulty components in its after-sales service centres, with packaging at the client's expense.
Warranty is valid only if the product is correctly installed and used, according to the manufacturer's instructions.
The repair time are based on the assembly methods specifically indicated by INTAV.
Any other repair operation entailing longer times will not be taken into consideration.
The operations of opening, restoring and closing the device must be carried out by personnel qualified from INTAV; otherwise we decline any responsibility for defects or problems that could derive from them.
Warranty is not valid for components accidentally damaged, misused or improperly used or which have been modified or altered without authorisation.
Defects or malfunction of products due to misuse and/or deterioration due to normal use, are not covered by warranty. INTAV is not liable for any damages direct or indirect, or any kind to people, animals or things due to incorrect or improper use of the products sold or to incorrect installation.
Repair or replacement of faulty components of the products do not interrupt warranty period which remain unchanged at 24 months from the date of purchase by the first ultimate consumer.
The warranty is recognised exclusively within the terms specified and laid down in this warranty.